Bandwidth (Internet Service)
If you don't currently have broadband Internet service (e.g., cable Internet, DSL, T1) or your bandwidth is insufficient, we work with a large number of carriers and ISPs that provide services to over 90% of the US. We can provide quotes for all levels of Internet service available at your location, help you select the right carrier for your needs, manage the order process, and even assist you and the ISP in a successful installation.
Support Services
| Level 1 Technician | Level 2 Technician | |
|---|---|---|
| Expertise | Basic VoIP phone, gateway, and PBX installation and training; Basic wired/wireless installation; PC desktop support; Server installation and support | Advanced VoIP equipment installation, configuration, and support |
| Service Area | Triangle area, North Carolina | North Carolina; Southern Virginia |
| Hourly Rate | $75 per hour | $125 per hour (+ travel charges for overnight) |
Please note: Level 1 technical services are provided by a 3rd party IT service company that is trained to install and troubleshoot our services and equipment.
Voice Talent and Custom On Hold Music
To help your business sound professional, we have talented voice actors on retainer for recording prompts for your PBX. We also have both composers and a library of royalty-free music available to you. Samples are available on request. Typical rates for prompts are $100 per one minute, however, rates vary based on artist and exact requirements.